Refund and Cancellation Policy

1. Free Tier

Hisaab+ offers a completely free, ad-supported tier. There are absolutely no charges associated with this tier, and therefore no refunds apply.

2. Pro Subscription Refunds

We offer optional Pro subscriptions to unlock advanced features. Our refund policy for Pro subscriptions varies based on how you made the purchase.

Purchases made via Google Play Billing

If you purchased your Pro subscription through the Google Play Store:

• Google Play manages these transactions entirely.
• To request a refund or cancel your subscription, you must do so through your Google Play Account settings on your Android device or the web.
• Refunds are subject to Google Play's standard refund policies. Generally, Google may grant a refund if requested within 48 hours of purchase.

Purchases made via Razorpay

If you purchased your Pro subscription directly through our app using Razorpay:

• We offer a 7-day money-back guarantee for first-time subscription purchases.
• If you are dissatisfied with the Pro features, you may request a full refund within 7 days of the initial transaction.
• Renewal charges (subsequent billing cycles) are non-refundable unless there was a billing error.
• To cancel your subscription to prevent future charges, you can do so from the Subscription settings within the app.

3. How to Request a Refund (Razorpay Only)

If your purchase meets the criteria for a Razorpay transaction refund (within 7 days of initial purchase), please contact us:

• Email: yasarfarooq9018@gmail.com
• Subject: Refund Request - [Your Registered Phone Number]
• Please include your payment receipt or transaction ID in the email.

4. Processing Time

Once your refund request is received and verified, we will initiate the refund through Razorpay. It may take 5-7 business days for the refunded amount to reflect in your original payment method, depending on your bank or credit card issuer.